Transparency & Trust

Privacy Policy

Last updated: September 30, 2026 · Effective across StitchLoop.craft and related services.

Our Core Promise to Makers

At StitchLoop, our brand ethos is simple: “Every stitch tells a story.” We believe that respect for your time, creativity, and personal data is fundamental to that promise. We do not sell your personal information, we do not engage in intrusive data broker profiling, and we only collect what is strictly necessary to deliver beautiful crochet patterns, tutorials, and customer care.

1. Information We Collect

We collect information you voluntarily provide to us when you interact with our website, subscribe to our weekly free pattern club, or purchase digital crochet patterns:

  • Account & Contact Data: Your name, email address, and communication preferences when downloading our free eBook or submitting contact forms.
  • Order & Billing Data: Transaction details when purchasing digital pattern blueprints. Note that credit card numbers are handled securely by PCI-compliant payment gateways and never touch our servers.
  • Correspondence: Records of pattern support questions, sizing assistance emails, and feedback.

2. How We Use Your Information

We use the data we collect solely to provide and improve your slow-fashion atelier experience:

  • To deliver instant PDF pattern downloads, stitch video access, and digital receipts.
  • To send periodic newsletters, stitch tutorials, and new pattern announcements (only with your explicit opt-in consent).
  • To provide one-on-one maker support for garment construction questions and gauge calculations.
  • To maintain website speed, security, and prevent fraudulent activity.

3. Cookies & Tracking Technologies

We use essential and performance cookies to remember your shopping cart items, measure site traffic, and optimize mobile responsiveness. You can choose to disable cookies through your browser settings at any time without losing access to reading our editorial content.

4. Third-Party Services

We partner only with vetted services that share our high standards of privacy compliance, including MailPoet / newsletter delivery services, Stripe / PayPal payment processors, and Cloudflare CDN caching. We never sell or rent customer lists to advertisers.

5. Data Security & Retention

All data transmitted between your device and StitchLoop is encrypted using modern 256-bit TLS/SSL protocols. We retain your customer profile and digital download history for as long as your account remains active so you can always re-download your purchased patterns.

6. Your Rights

Regardless of your geographic location, you have the right to request access to the personal data we hold about you, request corrections or updates, or ask us to permanently delete your information from our systems. Every email we send includes an instant 1-click unsubscribe link in the footer.

7. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please reach out to Elena Vance and our privacy team directly at [email protected] or write to us at: StitchLoop Slow Fashion Atelier, 442 Artisan Way, Studio 4B, Portland, OR 97201.